TomTom GO 620 GPS Navigator with WiFi-Connectivity and Smartphone Messaging

If you buy a TomTom GO from Amazon USA then it only has Traffic and Speed Camera subscriptions for USA. These functions will not work in other regions.

Nowhere is this stated in TomTom’s marketing material and product listings. In fact for the GO models the word “worldwide” is repeated so incessantly I do think it’s a deliberate attempt to mislead the buyer into thinking that all its functions are usable worldwide.

The saving grace is that TomTom customer service is quite good. If you ask they will change the unit’s subscription region to your location.

However the fact remains – Traffic and Speed Cameras are NOT worldwide and and will only work for one region at a time. I don’t know if there is a limit as to how many times and how often customer support will change it for you.

I bought this unit to replace one TomTom advised was no longer supported. It arrived and is entirely French language! I can’t even get past the opening message, which I think says not only do I have to buy the unit but also a memory card to run it (would have been nice to know that first!) and the on-line help wants to charge me $5 just to tell me how to switch the unit over to English so I can understand what the unit wants. Seriously? Then after my seven day, $5 trial they want to charge $66 per month to help you in the future. Tried the phone support and the message says go to on-line help, then disconnects. So dissappointed in this company now, it used to be one of the better ones. Now I’m waiting on the rrival of a micro SD card to see if installing that will get me to a point where I can figure out if this unit is totally French or if I am able to switch over to English. Very frustrated. Can’t comment as to the effectiveness of the maps or other functions since I can’t get past the main menu yet. 🙁

TomTom customer service to this day never replied. Unit would take 4 hours to download map and never finished the download. Tried 4 times using “My drive” and TomTom Home. It never worked. Thanks to Amazon.ca for their great service!. I had to returned it!. Useless.

I’ve had half a dozen auto Tom Tom GPS over the years. I only bought this one because the so-called “lifetime” maps were no longer supported on my old device and the voice was scratchy.
This one took some getting used to with the different menu and displays. I wouldn’t say it’s user-friendly transitioning from the older Tom Toms.
My biggest complaint is that when not driving a route, it displays a faint, hard to read 2D street map, north up. I’d prefer a 3D direction of travel with easy to see streets and names, like the older ones.
It has a bigger screen, but the streets and fonts appear smaller than on the smaller sets.
The default voice turn-by-turn direction was off. Took a while to figure out how to turn it on.
The blue tooth connection was easy enough to set up, but it took a while to figure out how to make the phone connection actually work. The older systems told me when my phone was connected.
The 6″ screen is nice, but it sits too high on my truck dashboard, blocks more of the windshield . Tried to flip the mount over to lower it, but the display doesn’t flip.
I don’t like having to select menu to cancel route and to select everything else.
I don’t like it going to the default 2D wide-area map display when you reach a destination. In my case, it shows my whole subdivision with a golf course, but you need to zoom in to see street names.
The wifi connection is nice! I can update the Tom Tom while it sits at home in the driveway, instead of having to take it out and plug it into my laptop overnight.
The voice sound quality is much better.
I’ve only had it for a month, so there may be more to follow. Haven’t experienced the traffic alerts and re-routing. It will get a real work out next month when I travel from Arizona back to Canada.

Purchased this item after a trip through Europe as a replacement / upgrade for a Tomtom Via – which served us well on our trip despite a failed internal battery (that Via was a replacement for another newly purchased Via which could not hold the needed memory expansion card).

Anyway, despite an awkward user interface, this GO 620 has many desirable features – most of which we did not have an opportunity to try out since the item failed in a couple of pretty basic ways prior.

First, downloading maps and system updates (which you are requested to do immediately – and which you will probably need to install a memory expansion micro-sd card to complete) was a stressing challenge. Updates are to be done via wifi or usb connection to a computer. Took me 1/2 day to successfully download US, Canada & Mexico maps (usb consistently failed but was finally successful via wifi). Was never able to download Europe maps at all using either method; kept getting message “Oops Something went wrong. Please try again.” No success at all after many attempts so initiated a case with tomtom tech support – who have been completely unresponsive for 3 days now.

Second, we tested this GO 620 an a trip from our home in NM to a restaurant in El Paso, TX along a route with which we were very familiar. Used our older Garmin to compare. The Tomtom was trying to take us along some really bizarre routes which were completely illogical. Our trip from El Paso back to home in NM was pretty much a 45 mile straight shot along I-10. We set the GPS preferences to take us along the fastest route (umm, that would be along I-10, yes?). Nonetheless, the GO 620 repeatedly tried to take us off I-10 onto some farm roads – and then, amazingly, back onto I-10. Go figger!

Bottom line: can’t download your maps, can’t get reliable route guidance, can’t get responsive tech support – in short – you can’t get what you expected and paid for. 3rd Tomtom product going back to Amazon. Very disappointing!

I have used GPS navigation for many years. The GO 620 is a very easy to use GPS. The map updates via Wifi are excellent. No connection to a computer is needed at all. The lane guidance works very well. It clearly shows the number of lanes available for the next turn even on complicated US interstate highways. The TomTom phone App can be used to plan routes in advance but can only be uploaded to the GO 620 via Wifi. This is very annoying if you are on a road trip as you would have to log into your available Wifi networks every time. It would be so much easier if it could be done by the Bluetooth connection. The weakest part are the POI’s , state and national parks can not be found in many cases but when I search manually on the map it even shows the individual street names in a park. Campgrounds are usually only showing if they are commercial.
Overall I would recommend this GPS.