ASUS ROG Strix Scar 15 (2020) Gaming Laptop, 15.6” 240Hz IPS Type FHD, NVIDIA GeForce RTX 2070 Super, Intel Core i7-10875H, 16GB DDR4, 1TB PCIe…

For the price, this is an awesome laptop. Very powerful, and future protected for a while.

Two problems, though…
1. The power cord is way too short. The cord from the outlet to the brick is a good 6 feet, but the cord from the brick to the laptop isnonly about 4 feet. This means you often have a taught cord, and if you aren’t careful can have a brick hanging from your laptop.

My previous laptop was the ASUs G73, and it’s power cord was the other way around. The long cord was on the laptop side and thr short cord was on the mains side, as it should be. Whoever designed the power cord needs to be fired.
…from a cannon…
…into a cement wall.

The second problem is the keyboard.
Yes, it is backlit, but only at the center. You can’t see the secondary function on the key. For example, the Fn keys, you can see the system controls, but you can’t see what Fn number it is.

Luckily most of us have the Fn keys memorized by now, but again, whomever thought it was a good idea to replace the Fn key’s actual function indicator with the system control indicator was nobody’s friend.

Disappointing laptop. Poorly designed. Cheap feeling keyboard. The backlights for the keys arent even large enough to properly light up many of the keys. No webcam (that wasn’t a feature in 2021 that I ever expected I needed to check for). Horrible housing design. You have to take the entire bottom of the laptop off with about a dozen varying sized screws to access ram or hard drive slots. They also added ribbon cables to the bottom of the case that need unhooked before you can remove the bottom. The speakers are atrocious. Full volume is similar to very low volume (maybe 15 of 100%) on my other laptop. This is a huge negative if you enjoy youtube or community created content where recording levels are often less than ideal. Way too many idiotic features to list. Very disappointed in the purchase. I expected better from an ASUS laptop at this price point. Not even remotely the quality you can get with many laptops much lower in cost than this one. Total trash. I would recommend finding a better model and probably even better yet another manufacturer. This is the last ASUS I will ever buy.

Wow. Where do I begin? Everything was great for a month, until the motherboard crashed (would no longer charge or turn on) and I had to do an RMA. After buying nothing but Asus where PC and components are concerned for 14 years, I will never purchase again. If you’re even considering buying an Asus product, PLEASE do yourself a favor and read the following.

1 month into ownership as stated above, motherboard crashed. The laptop is used entirely at a desk, not moved around, not eaten around, and of course no drinks nearby, just to establish the fact that it’s used less than intended, so this alone is a bad sign.

This laptop was purchased (as seen on this page) with 2TB in RAID 0, one of the primary reasons I purchased it, speed and not having 2 separate 1 TB drives. This is important.

3 weeks after RMA, I got it back. FedEx delivered it in box that was 3/4ths of the way untaped. Bizarre. But hey, I got it back. Turn it on, and one of the FIRST things I notice, is that Windows is no longer activated. Not great but ok…
Next, I find that the MyAsus app keeps shutting down. And then I can’t install Adobe creative cloud as it keeps encountering an error. Now, I can’t install even Google Chrome, same issue. Wtf.
Here’s where it becomes a true nightmare. I pull up My PC. No longer do I have a single 2tb drive. I now have 2 TB, partitioned into 3 drives. 2 physical m.2 drives… partitioned into 3 drives.
45 minutes of hold later, I’m on the phone with the RMA center. First thing I mentioned is the Raid not existing and being 3 drives. And what do they tell me? “None of our laptops have Raid.” So I send them a link to this laptop ON THE ASUS website, where of course ALL of the Strix notebooks are Raid 0. They then backpedal, and tell me MY notebook didn’t have Raid 0. They then try and convince me it originally had 3 hard drives. Which is why the repairs ended up with me having 3 drives. Which of course was not the case, they just partitioned one of the hard drives to make it LOOK like I had 3 hard drives.
Next I spoke with a manager, who for 2 hours argued that my Notebook was not sold with 2TB in Raid 0. They said I must have purchased from a reseller on Amazon who created the Raid. I explained it was purchased directly from the Asus Store on Amazon, which they then told me didn’t exist. They kept telling me my serial number was not one that had Raid0, that instead it came with 3 different hard drives. Finally, I explained I have the original box, which shows my serial number, shows 1tb+1tb SSD in Raid 0, AND the shipping label…is directly from Asus in CA. This finally got them to escalate my case. So instead of issuing another RMA to fix the litany of issues created by the 1st RMA, I now have a nearly $3k paperweight, and I have to wait 3 days to even hear back.
TL;DR- this laptop from Asus directly came back to me completely unusable. Can’t install ANY apps, Asus pre-installed apps force close, doesn’t have Raid 0, and they insisted there are 3 hard drives, when in fact they just partitioned one hard drive into 2 sections so that it looks like 3 hard drives.
To make it worse, while this was in RMA, I bought the 17 inch, which set me back $3400. I’m returning it of course, and will go spend my money at MSI or Aorus.
So from a 14 year avid supporter of Asus products, I can’t stress enough, DO NOT BUY ASUS. They have changed dramatically the last 3 years and with a high likelihood of failure, their warranty means nothing as the RMAed product is much worse than the original. I wish I would have seen something like this prior to purchase, so hopefully it saves someone else.

The product is great for gaming, which is the reason I bought it. The frames are great, the system runs thing very fast, and it steals internet speed which is a positive for the user and negative for anyone else on the internet.

The issues I have with it are the fact that the charger itself heats up quickly. If too many items are plugged into the laptop (cooling pad, mouse, USBs, etc.) the charger get very hot and causes the laptop to underperform.
Also, the volume on this expensive laptop is average at best. It doesn’t get very loud and the quality is meh. However, this doesn’t really matter if you’re wearing a headset.

I have given this purchase a one star rating because I received a laptop in perfect condition with missing and different parts/components. The laptop I received has 8GB less RAM than what was in the product description and the graphics card is not an RTX 2070 Super it is a GTX 1650Ti with Max-Q. Please be very cautious when purchasing anything from Amazon Warehouse as this is the third or fourth item I received with an issue.