For Call.CalledAddress or Call.CalledAddressOriginal - this will use the DNIS or the number dialed by the caller, most probably one of DID in Genesys Cloud as this number is the called address that caused the caller to enter this flow. Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Genesys Cloud CX Community is a great place to ask questions, connect with others, and stay in the know. Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.
